Associate Director, Client Services

WHO WE ARE

Direct Agents is an independent, future-focused performance marketing agency rooted in AI + Strategic Innovation 

CLIENTS WE’VE WORKED WITH INCLUDE

Marvel, Belkin, Linksys, NBA, NYSE, Hubble, CW, Morgan Stanley, and more

WHAT SETS UP APART

Fast Tracked Professional Growth

2x speed for individual learning and career development

Minority Owned and Diverse

We are proud to be certified as a Minority Owned business by the National Supplier Diversity Council.  We are one of the few agencies to be 48% BIPOC across the agency and 38% of senior leadership. We are also proud to be 62% Female, 42% of senior leadership.

WHY DIRECT AGENTS

We believe that personal success comes from the hard work that you put in.  We skip the politics and bureaucracy and empower you to directly impact the speed of your growth. Some of the opportunities you’ll have to thrive as a thought leader include:

• Small group mentorship and real face time with executive leaders
• Access to internal and external trainings and conferences across technical skills, professional growth, and leadership and management
• Strategic roundtable discussions
• Marketing certifications (Google, Facebook, Amazon, etc.)
• Inclusion in marketing initiatives including our blog posts, podcasts, videos and more
• Speaking opportunities across publications like Media Post, Digiday and more
• Award submissions opportunities (team and individual)
• Access to participate in our ERG’s to help reinforce community within the agency.

HOW YOU’LL MAKE AN IMPACT

• Client Management
  • Supervise and manage client accounts, maintaining effective communication and relationships.
  • Collaborate with clients to understand their objectives and provide tailored solutions.
  • Identify and upsell new opportunities and initiatives that contribute to clients’ overall goals.
• Campaign Management and Integration:
  • Organize creative assets and technical integrations for campaigns.
  • Coordinate the process of retrieving creative assets, building out ad copy, and QAing previews before launch.
  • Coordinate various elements to ensure smooth campaign execution and alignment with client objectives. 
• Campaign Strategy and Execution:
  • Lead the setup of new clients and campaigns, ensuring all aspects are optimized for success.
  • Develop comprehensive campaign strategies to meet client goals and objectives.
  • Workshop ideas for new channel initiatives to reach client target audiences.
  • Plan, execute, and present in QBR & client strategic planning meetings
• Performance Reporting:
  • Generate analysis reports detailing campaign performance metrics, including expenditures, budgets, and media placements.
  • Analyze data to provide insights and recommendations for ongoing campaign improvements.
  • Proactively workshop ideas to improve performance or generate supplemental volume.
• Sales Support and Contract Management:
  • Assist Media Buying and Sales teams by preparing contracts, support materials, and other documentation.
  • Ensure seamless collaboration between departments to achieve sales and campaign objectives.
• Team Management - Contribute to departmental responsibilities such as:
  • Monthly budgeting 
  • Account allocations within team
  • Enforcing best in class client services practices on all accounts
  • Periodic check-ins with team members for account updates and growth opportunities
  • Team planning and goal setting
  • Leveraging team resources to better service clients and manage account workload
  • Provide guidance to senior management for continuous improvement, increased efficiency, and betterment of processes

YOUR BACKGROUND

• 6+ years of account management/client services experience
• 1-2 years experience managing direct reports
• Experience with Search, Social, and Programmatic marketing campaigns
• Experience with managing SEO, analytics, and creative initiatives is a plus
• Exceptional oral and written communication skills 
• Expert relationship builder and strong customer service skills
• Strong leader both internally and externally
• Analytical skills required -- must have experience in MS Excel and data analysis
• Ability to think strategically on your feet
• Strong attention to detail
• Strong time management skills -- ability to prioritize and meet deadlines
• Diligent work ethic
• Must be self-motivated and able to take the initiative to get the job done

OUR AWARD WINNING PEOPLE FIRST CULTURE

6x Winner of Crain’s Best Places to Work (2018 - 2023)

Most Dedicated to Employee Growth finalist in Digiday’s Work Life Awards

This role is based in our NYC office and you must reside or be willing to relocate within commuting distance of the office for this role.

At Direct Agents, hybrid is about:

• Human connection and establishing strong working relationships
• Fostering a tailored approach for team members’ rapid growth
• Making space for camaraderie and just for fun moments
• Prioritizing mental health & overall wellness
• 2 weeks of WFA (Work from Anywhere)

ESSENTIALS AND PERKS

• A competitive salary of $100,000 - $115,000 with reviews based on performance
• Regular performance reviews occur at 1, 3, 6, 11 month marks during onboarding and biannually after that
• Health, dental, vision, and mental health benefits including access to providers like:
  • One Medical, Talkspace, KindBody, and Health Advocate
• Paid Time Off, Birthdays, Volunteering Time 
  • PTO ranges from 15 - 24 days/year with additional days allocated for sick time 
• A newly built and sun drenched penthouse office with incredible views over Flatiron 
  • Our ‘Acceleration Hub’ is our new NYC HQ located on 5th Ave in the heart of the Flatiron District
• Help getting here including access to commuter benefits and annual memberships to Citibike
• Happy Hours and our premier annual events including ‘Field Day’ and our annual themed Holiday party extravaganza
• A new MacBook Pro laptop for ease of work in office or remotely 
• Dog friendly office! 
• An inspiring atmosphere with supportive colleagues and innovative projects
• Future career development opportunities with internal and external opportunities for professional growth and networking
• Epic regular team building and celebrations
• An unwavering belief that we can build, create and grow together!

If you’re looking for a new role with space to directly influence the business and company culture, apply today!

COME AS YOU ARE

We think of our organization as a tight-knit team built on a foundation of respect. Your gender, your skin color, who you love, or who your big shot uncle is doesn’t make a difference here. Direct Agents is a progressive and open-minded meritocracy. If you’re smart and good at what you do, come as you are.

We are proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Direct Agents makes hiring decisions based solely on qualifications, merit, and business needs at the time.