Account Manager

WHO WE ARE

Direct Agents is an independent, future-focused performance marketing agency rooted in AI + Strategic Innovation 

CLIENTS WE’VE WORKED WITH INCLUDE

Marvel, Belkin, Linksys, NBA, NYSE, Hubble, CW, Morgan Stanley, and more

WHAT SETS UP APART

• Fast Tracked Professional Growth
• 2x speed for individual learning and career development
• Minority Owned and Diverse

We are proud to be certified as a Minority Owned business by the National Supplier Diversity Council.  We are one of the few agencies to be 48% BIPOC across the agency and 38% of senior leadership. We are also proud to be 62% Female, 42% of senior leadership.

WHY DIRECT AGENTS

We believe that personal success comes from the hard work that you put in.  We skip the politics and bureaucracy and empower you to directly impact the speed of your growth. Some of the opportunities you’ll have to thrive as a thought leader include:

• Small group mentorship and real face time with executive leaders
• Access to internal and external trainings and conferences across technical skills, professional growth, and leadership and management
• Strategic roundtable discussions
• Marketing certifications (Google, Facebook, Amazon, etc.)
• Inclusion in marketing initiatives including our blog posts, podcasts, videos and more
• Speaking opportunities across publications like Media Post, Digiday and more
• Award submissions opportunities (team and individual)
• Access to participate in our ERG’s to help reinforce community within the agency.

HOW YOU’LL MAKE AN IMPACT

Key Responsibilities  

• Client Campaign Management and Integration:
  • Direct client account management and establish robust internal and external communication to ensure strong client relationships, retention, and successful campaign deliveries.
  • Collaborate with clients to understand their business objectives and provide tailored solutions to reach those goals.
  • Full ownership of client accounts project management; overseeing all active tasks, managing rolling priorities for the team, and moving initiatives forward.
  • Coordinate campaign setup process including organizing and retrieving creative assets, building out ad copy, and QAing previews before launch.
  • Assist the Finance team in the invoicing process.
  • Create, edit, and present materials for internal and external meetings.
  • Identify and upsell new opportunities and initiatives contributing to clients' goals.
  • Can navigate biddable media channels and speak to all channels' capabilities
  • Understanding of AdOps needs on new and existing clients & able to communicate to AdOps clearly
  • Able to multitask multiple accounts, deliverables, account teams, and delegation to junior team members
• Performance Reporting:
  • Generate analysis reports detailing campaign performance metrics, including budgets, and media placements.
  • Analyze data to provide insights and recommendations for ongoing campaign improvements.
• Digital Marketing Training
  • Participate in training programs to build up knowledge in various paid media areas and bring value to clients.

YOUR BACKGROUND

• 3+ years of relevant account management experience, digital marketing preferred 

• Experience with Search, Programmatic Display, and Paid Social advertising
• Strong time management skills -- ability to prioritize and meet deadlines and work in a fast-paced environment
• Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus

• Must be self-motivated, highly organized, and a team player 
• Strong attention to detail 
• Excellent communication skills, both written and verbal
• Experience in MS Excel and interest in building up analytical skills 

OUR AWARD WINNING PEOPLE FIRST CULTURE

6x Winner of Crain’s Best Places to Work (2018 - 2023)

Most Dedicated to Employee Growth finalist in Digiday’s Work Life Awards

This role is based in our NYC office and you must reside or be willing to relocate within commuting distance of the office for this role.

At Direct Agents, hybrid is about:

• Human connection and establishing strong working relationships
• Fostering a tailored approach for team members’ rapid growth
• Making space for camaraderie and just for fun moments
• Prioritizing mental health & overall wellness
• 2 weeks of WFA (Work from Anywhere)

ESSENTIALS AND PERKS

• A competitive salary of $70,000 - $80,000 with reviews based on performance
• Regular performance reviews occur at 1, 3, 6, 11 month marks during onboarding and biannually after that
• Health, dental, vision, and mental health benefits including access to providers like:
  • One Medical, Talkspace, KindBody, and Health Advocate
• Paid Time Off, Birthdays, Volunteering Time 
  • PTO ranges from 15 - 24 days/year with additional days allocated for sick time 
• A newly built and sun drenched penthouse office with incredible views over Flatiron 
  • Our ‘Acceleration Hub’ is our new NYC HQ located on 5th Ave in the heart of the Flatiron District
• Help getting here including access to commuter benefits and annual memberships to Citibike
• Happy Hours and our premier annual events including ‘Field Day’ and our annual themed Holiday party extravaganza
• A new MacBook Pro laptop for ease of work in office or remotely 
• Dog friendly office! 
• An inspiring atmosphere with supportive colleagues and innovative projects
• Future career development opportunities with internal and external opportunities for professional growth and networking
• Epic regular team building and celebrations
• An unwavering belief that we can build, create and grow together!

If you’re looking for a new role with space to directly influence the business and company culture, apply today!

COME AS YOU ARE

We think of our organization as a tight-knit team built on a foundation of respect. Your gender, your skin color, who you love, or who your big shot uncle is doesn’t make a difference here. Direct Agents is a progressive and open-minded meritocracy. If you’re smart and good at what you do, come as you are.

We are proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Direct Agents makes hiring decisions based solely on qualifications, merit, and business needs at the time.