Account Supervisor

Direct Agents is seeking an experienced Account Supervisor to join our Client Services leadership team. The ideal candidate has a proven track record within digital media (agency side), exceptional communication skills, and a passion for driving client growth while inspiring and motivating a team.

This role pays $100k-110k depending on experience, plus a bonus structure.

About Direct Agents

Direct Agents is an AI-Powered Growth Marketing Company built for brands that demand results. We drive measurable revenue outcomes for DTC marketers, subscription businesses, and B2B clients through our proprietary Kanopy platform, exclusive platform partnerships, and 23 years of performance marketing expertise. We manage $500MM in annual media spend, are NMSDC certified minority-owned, and have been recognized 7x as Crain's Best Places to Work.

The Role
Client Relationship Management

• Supervise and manage assigned client accounts, building effective communication and strong working relationships.
• Serve as a day-to-day contact for clients, ensuring their inquiries, concerns, and requests are addressed promptly and professionally.
• Lead client-facing meetings, including quarterly business reviews and strategic planning sessions, to present campaign results, performance insights, and growth opportunities.
• Proactively identify and monitor potential red flags that may impact campaign performance, client relationships, or overall engagement, ensuring timely solutions.
   

Campaign Strategy and Management

• Lead the setup of new client accounts and campaigns, ensuring all elements are optimized for success.
• Develop comprehensive campaign strategies that align with client objectives and identify opportunities for new channel initiatives.
• Coordinate the process of retrieving creative assets, building ad copy, managing technical integrations, and QAing previews prior to launch.
• Oversee end-to-end campaign execution, collaborating with internal teams to ensure smooth launches, alignment with client objectives, and performance optimization.
• Ensure impeccable use of ClickUp and other project management tools to maintain operational excellence, visibility, and accountability across campaigns.
   

Performance Reporting and Insights

• Monitor campaign performance, analyzing data to deliver actionable insights and executive recommendations.
• Generate reports detailing spend, budgets, and media placements, ensuring accuracy and clarity for client-facing updates.
• Proactively workshop ideas to improve performance, identify new opportunities, and drive incremental growth.

Revenue Growth and Business Development

• Support the sales and media buying teams by preparing contracts, proposals, and supporting documentation.
• Identify upsell and cross-sell opportunities by staying informed on client needs and industry trends.
• Contribute to the development and presentation of solutions in client meetings and new business pitches.

Team Leadership and Collaboration

• Mentor members of the Account Management team, providing clear direction, feedback, and career development support.
• Lead training sessions for the Account Management team and manage onboarding for new employees.
• Collaborate across internal teams to ensure alignment, resolve issues, and maintain high-quality client deliverables.
• Foster a collaborative, solution-oriented work environment that encourages teamwork and knowledge sharing.

• 5+ years of account management/client services experience specific to digital
• 2+ years experience managing multiple direct reports
• Exceptional oral and written communication skills 
• Expert relationship builder with strong client service skills
• Strong leader both internally and externally
• Analytical skills required -- must have experience in MS Excel and data analysis
• Ability to think strategically on your feet
• Strong attention to detail, time management, and diligent work ethic
• Strong time management skills -- ability to prioritize and meet deadlines

Why Direct Agents

• Proprietary Technology: Work with Kanopy, our custom-built platform that powers smarter marketing decisions
• Growth-Focused Culture: 4.5-year average employee tenure, 5-year average client tenure, and a team that values innovation over the status quo
• Strategic Client Work: Partner with fast-growing brands to drive meaningful revenue growth
• Minority-Owned Leadership: Powered by diversity, passion, and innovation since 2003

This role is based in our NYC office. You must reside or be willing to relocate within commuting distance.